Help Scout

Trigger

Create a request filter that will invoke any of the actions below when an API request matches the filter criteria.

Actions

Any of the actions listed below can be triggered when a new request matches one of your request filters. These actions can also be incorporated into multi-step workflows, enabling the development of robust logic to fulfill your business requirements.

Add Note

Adds a note to a conversation.

Create Conversation

Start a new conversation.

Create Customer

Adds a new customer to Help Scout.

Custom API Call

Make a custom API call to a specific endpoint

Find Conversation

Finds an existing conversation using provided filter.

Find Customer

Finds a customer by email.

Find User

Finds a user by email.

Send Reply

Sends a reply in an existing conversation.

Update Customer Properties

Updates customer's properties.