Silences
Stop notifications during maintenance or for a known problem, without hiding incidents
A silence stops notifications for a while. Incidents still open and still show on the Incidents page; nobody is notified about them.
Manage silences in Account → Alerts → Silences.
Snoozing one incident
On an incident, click Snooze 1 hour, Snooze 4 hours or Snooze 24 hours. This silences that incident’s alerts only.
Silencing by severity or environment
- Click New silence.
- Choose a Severity, one or more Environments, or both. A silence must say what it silences.
- Choose how long it lasts in For, and say Why. Your team sees the reason.
- Click Silence.
Members can silence for up to 24 hours. Owners and admins can silence for longer, up to 30 days.
Ending a silence
Click End now on an active or scheduled silence. Turn on Show ended silences to see past ones.
What silences don’t stop
- Incidents and alerts are still recorded and shown.
- The alert that says alerts can’t reach anyone is never silenced.